Conflict resolution and personal safety training for your team, on-site or live online
Non-physical · On-site or live online · Personal safety and lone working · Quoted for your team
Conflict resolution and personal safety training helps staff spot rising tension early, calm situations down with words, and keep themselves safe, including when working alone. It's non-physical, with no restraint or breakaway techniques, and it isn't the former NHS conflict resolution syllabus. Kasorb delivers it at your workplace or live online, with scenarios drawn from your staff's work. Quoted for your team.
- Words-only skills staff can use straight away
- Spotting the warning signs, and knowing when to leave
- Personal safety and lone working included
- One price for the group of up to 12 — not per person
- Certificates emailed the next day
Tell us where you are and we’ll come back with dates and a price.
Not a booking. We'll send full details and answer any questions.
Prefer to speak? Call 0207 112 8412
One of the better courses I have attended.
Trusted by health, workplace and care teams across the UK
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Compliance and certification
Staff receive a Kasorb certificate of completion. How often to refresh is set by your own policy, and we'll recommend a refresh interval when you enquire. It's non-physical training: no restraint, restrictive intervention or breakaway techniques are taught. It isn't a regulated qualification.
4 reasons teams choose Kasorb for Conflict Resolution & Personal Safety Training
One price for the whole team
One price for the whole group of up to 12, not per person — quoted for your team, with certificates included.
Training at your workplace
No travel planning, no separate venue booking and less disruption for your team on the day.
Words first, and knowing when to leave
Staff practise calming situations down with words, and learn when to step away and get help.
Compliance handled properly
Attendance, certification and compliance paperwork are included after the course.
What UK organisations trust Kasorb for
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Course specification
How it works
- Enquire with your postcode, group size and preferred dates. We'll come back with a price within 48 hours. We recommend booking at least four weeks in advance to secure your preferred date — live online offers the best availability of dates. If you need something sooner, just ask.
- Confirm your date once you're happy with the price, and tell us about the situations your staff face.
- Your trainer calls beforehand to confirm logistics, and to understand your service and your team.
- On the day, on-site or live online — practical, with scenarios drawn from your staff's work.
- Certificates are emailed the next day.
What the course covers
- What causes conflict, and the warning signs
- Communication under pressure: tone, body language and listening
- Calming a situation down, step by step
- Assessing risk as a situation develops, and knowing when to leave
- Personal safety and lone working
- Complaints from customers, patients and relatives that turn heated
- Reporting incidents and getting support afterwards
Who needs this training
Anyone who deals with the public, patients or relatives, or works alone:
- Front-of-house and reception teams
- Community and lone workers
- Housing officers and support staff
- Care, health and support staff who handle complaints from relatives
- Team leaders who manage incidents
It isn't physical intervention training.
We recommend at least Level 1 literacy and numeracy.
What the law says
Employers must assess the risks to their staff at work, including violence and aggression, and act to reduce them — under the Health and Safety at Work etc. Act 1974 and the Management of Health and Safety at Work Regulations 1999 in Great Britain, with equivalent law in Northern Ireland. HSE defines work-related violence as any incident in which a person is abused, threatened or assaulted in circumstances relating to their work. Training staff to recognise and calm conflict, and to keep themselves safe, is one of the ways to reduce that risk.
This course is non-physical: it teaches no restraint, restrictive intervention or breakaway techniques.
How we assess learning
Staff practise scenarios drawn from their own work, and the trainer gives feedback and tests understanding through questions.
Your trainer
Your trainer has used these skills for real, and keeps it practical: what to say, how to stand and when to walk away, practised on situations your staff actually face.
Logistics
- Room: horseshoe or classroom seating — what matters is clear floor space — with a projector screen or blank wall
- The trainer brings: projector, laptop, flipchart and all general training equipment
- Group size: up to 12 per session, on-site or live online
- Timing: agreed with you when you enquire; staff arrive 15 minutes early
- Access: the trainer needs the room 45 minutes before the start
- Anywhere in the UK, or live online
- Live online: a quiet space and a device with camera and audio for each person joining — ideally one device each, and never more than two people per device
- More dates online: live online often has more dates available, so it's worth asking if you need training sooner or have people across several locations
- Literacy: we recommend at least Level 1 literacy and numeracy
Cost explained
This course is quoted for your team. Tell us your postcode, group size and preferred dates, and we'll confirm the price within 48 hours. It's one price for the group, up to 12 staff — not per person — and it covers your trainer, their travel and the course materials.
More than 12 staff? We'll run another session at the same rate.
Several sites? Tell us when you enquire and we'll arrange them together.
Frequently asked questions
Does this include physical techniques?
No. It's non-physical: no restraint, restrictive intervention or breakaway techniques. If staff also need to get away safely from a grab or hold, see Breakaway.
Is this the NHS conflict resolution syllabus?
No. It's Kasorb's own course, covering the core skills. It isn't the former NHS national conflict resolution syllabus.
How is this different from de-escalation training?
They overlap. This course is for any workplace that deals with the public, and includes personal safety and lone working. Our de-escalation course focuses on behaviour that challenges in care settings.
Does it cover lone working?
Yes. Staff learn to assess risk as a situation develops, keep themselves safe when working alone, and know when to leave.
Can you use situations from our workplace?
Yes. Tell us about the situations your staff face when you enquire, and the trainer builds the practice scenarios around them.
Can it be done online?
Yes, live with a trainer, for up to 12 staff — not a recorded module.
How quickly can you come?
We confirm within 48 hours, and we recommend booking at least four weeks in advance to secure your preferred date — live online offers the best availability of dates. If you need something sooner, just ask.
Prefer to speak? Call 0207 112 8412