Behaviour that challenges and de-escalation training for up to 12 staff, £495+VAT flat
Full day · On-site or live online · Non-physical — no restrictive practice is taught
Behaviour that challenges and de-escalation training helps care and support staff understand why behaviour happens — its causes, triggers and function — and respond calmly and safely, using de-escalation to stop situations escalating. It's non-physical: no restrictive practice is taught. Kasorb delivers it in a full day, on-site or live online, with case studies and role play. £495+VAT covers up to 12 staff, one flat rate for the group.
- Understanding why behaviour happens — causes, triggers and function
- Practical de-escalation for everyday situations, practised through role play
- Non-physical — no restrictive practice is taught
- £495+VAT for the full day — up to 12 staff, not per person
- Certificates emailed the next day
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The trainer knew all the relevant information they added their experiences and the role play was enjoyable in forcing what we had learnt/practised/refresher
Trusted by health, workplace and care teams across the UK
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Compliance and certification
Staff receive a Kasorb certificate of completion, which doesn't expire; we recommend a refresher every three years, or sooner if your policy asks for it. It's non-physical training in understanding behaviour and de-escalation — no restrictive practice is taught. It isn't a regulated qualification.
4 reasons teams choose Kasorb for Behaviour That Challenges and De-escalation Training
One price for the whole team
Kasorb trains your team on-site or live online for a flat £495 fee — a full day for up to 12 people, with certification and paperwork included.
Training at your workplace
No travel planning, no separate venue booking and less disruption for your team on the day.
Understanding, not just reacting
Staff learn what behaviour is telling them, so they can step in earlier and calm things down safely.
Compliance handled properly
Attendance, certification and compliance paperwork are included after the course.
What UK organisations trust Kasorb for
177+
UK Trainers
300,000+
People Trained
438
Reviews rated 5/5 on Google & Feefo
Top 20
Global H&S Training Company
Course specification
How it works
- Book online, on-site or live online. We'll confirm within 48 hours. We recommend booking at least four weeks in advance to secure your preferred date — live online offers the best availability of dates.
- Your trainer calls beforehand to confirm logistics, and to understand your service and the people you support.
- A full day, 09:30–16:30, with breaks, including case studies and role play.
- Certificates are emailed the next day.
What the course covers
- What "behaviour that challenges" means
- Possible causes and triggers
- The function of behaviour for the person
- Response strategies and de-escalation
- Recording and reporting
- Your role and responsibilities
Who needs this training
Care and support staff working with people whose behaviour can make it hard to give the best care:
- Learning disability and autism services
- Dementia care
- Mental health services and supported living
- Children's residential and education settings
- Team leaders and managers who review incidents
We recommend at least Level 1 literacy and numeracy.
What the law says
In England, CQC's Regulation 13 says people must not be restrained unless it's necessary to prevent harm and proportionate, and Regulation 18 expects staff to have the training they need to support people safely. NICE guidance on behaviour that challenges and on violence and aggression puts understanding the reasons for behaviour, and de-escalation, ahead of any restrictive intervention.
This course gives staff the understanding and de-escalation skills that come first. If your staff use restrictive interventions, they need separate training in those. The course gives you training evidence for your file.
How we assess learning
Your trainer reviews learning throughout the day through questions, case studies and role play.
Your trainer
Your trainer has used these skills for real, and brings examples from services like yours — so the de-escalation strategies fit the people your staff support.
Logistics
- Room: horseshoe or classroom seating — what matters is clear floor space — with a projector screen or blank wall
- The trainer brings: projector, laptop, flipchart and all general training equipment
- Group size: up to 12, on-site or live online
- Timing: 09:30–16:30; staff arrive 15 minutes early
- Access: the trainer needs the room 45 minutes before the start
- Anywhere in the UK, or live online
- Live online: a quiet space and a device with camera and audio for each person joining — ideally one device each, and never more than two people per device
- More dates online: live online often has more dates available, so it's worth asking if you need training sooner or have people across several locations
- Literacy: we recommend at least Level 1 literacy and numeracy
Cost explained
£495+VAT for the day, for up to 12 staff. One flat rate for the group, not per person.
More than 12 to train? Book another day at the same flat rate. Several sites? Book each site through our booking site at no extra cost, or we'll arrange them for a £100+VAT admin fee.
Frequently asked questions
Does it include restraint or physical intervention?
No. It's non-physical — no restrictive practice is taught. It focuses on understanding behaviour and de-escalating before situations escalate.
How does it relate to Positive Behaviour Support?
It's a practical foundation. Our Positive Behaviour Support course goes further into planning and support strategies.
How is it different from Breakaway training?
This course is about preventing incidents through understanding and de-escalation. Breakaway teaches staff how to get away safely if someone grabs or holds them.
Does it cover recording and reporting?
Yes — what to record after an incident, how to describe behaviour objectively, and how records help you spot triggers and patterns.
Can it be done online?
Yes, live with a trainer, for up to 12 staff — not a recorded module. Role play works online too, in small groups.
How long does the certificate last?
It doesn't expire. We recommend a refresher every three years.
How quickly can you come?
We confirm bookings within 48 hours, and we recommend booking at least four weeks in advance to secure your preferred date. If you need something sooner, just ask.
Prefer to speak? Call 0207 112 8412