Root cause analysis training for your team, on-site or live online
Foundation, workshop or two-day course · On-site or live online · Quoted for your team
Root cause analysis training teaches staff to investigate incidents properly: gathering the facts, building a timeline, finding the contributing factors rather than blaming individuals, and writing actions that stop it happening again. Kasorb offers a foundation course, a workshop and a two-day course, on-site or live online, using practical tools and case studies — including, if you like, an anonymised incident of your own. Quoted for your team.
- Practical tools: timelines, fishbone diagrams, five whys and contributory factors
- A systems approach — learning, not blame
- Writing findings and actions that actually get done
- Foundation, workshop or two-day course, quoted for your team
- Certificates emailed the next day
Tell us where you are and we’ll come back with dates and a price.
Not a booking. We'll send full details and answer any questions.
Prefer to speak? Call 0207 112 8412
The trainer very cool, he has great teaching style. I enjoyed the training session.
Trusted by health, workplace and care teams across the UK
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Compliance and certification
Staff receive a Kasorb certificate of completion. It doesn't expire. It isn't a regulated qualification.
4 reasons teams choose Kasorb for Root Cause Analysis Training
One price for the whole team
One price for the whole group of up to 12, not per person — quoted for your team, with certificates included.
Training at your workplace
No travel planning, no separate venue booking and less disruption for your team on the day.
Practised on a real case
Staff apply the tools to a case study — or an anonymised incident of your own — with feedback.
Compliance handled properly
Attendance, certification and compliance paperwork are included after the course.
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Course specification
How it works
- Enquire with your postcode, group size and preferred dates. We'll come back with a price within 48 hours. We recommend booking at least four weeks in advance to secure your preferred date — live online offers the best availability of dates. If you need something sooner, just ask.
- Confirm your date once you're happy with the price and the option. If you'd like the case study built around one of your own incidents, send it in advance, anonymised.
- Your trainer calls beforehand to confirm logistics, and to understand your service and your team.
- On the day, on-site or live online — practical, with the tools applied to a case study.
- Certificates are emailed the next day.
What the course covers
- Why incidents happen: systems and human factors
- A just culture, and avoiding blame
- Gathering evidence and interviewing staff
- Building a timeline
- Tools: fishbone diagrams, five whys and contributory factor frameworks
- Involving the people affected, and the duty of candour
- Writing findings, recommendations and SMART actions
- Two-day course: a full investigation of a case study
Who needs this training
Staff who investigate, or contribute to investigations of, incidents and complaints:
- Registered managers and deputy managers
- Nurse leads, care leads and team leaders
- Quality, governance and patient safety staff
- Health and safety leads
We recommend at least Level 1 literacy and numeracy.
What the law says
In England, CQC's Regulation 17 (good governance) expects providers to assess, monitor and improve the quality and safety of their services, and Regulation 20 (duty of candour) requires them to be open with people when things go wrong. Investigating incidents well — finding the contributing factors and acting on them — is how a service shows it learns.
For NHS-funded care in England, NHS England's Patient Safety Incident Response Framework (PSIRF) has replaced the Serious Incident Framework. It favours system-based learning responses over traditional root cause analysis. Many independent and social care providers still use RCA, and its core skills carry across.
How we assess learning
Staff apply the tools to a case study, and the trainer reviews their findings and actions with them.
Your trainer
Your trainer has used these skills for real, and teaches investigation as a way to learn, not to blame — so staff leave with actions that change things, not just a report.
Logistics
- Room: horseshoe or classroom seating — what matters is clear floor space — with a projector screen or blank wall
- The trainer brings: projector, laptop, flipchart and all general training equipment
- Group size: up to 12 per session, on-site or live online
- Timing: agreed with you when you enquire; staff arrive 15 minutes early
- Access: the trainer needs the room 45 minutes before the start
- Anywhere in the UK, or live online
- Live online: a quiet space and a device with camera and audio for each person joining — ideally one device each, and never more than two people per device
- More dates online: live online often has more dates available, so it's worth asking if you need training sooner or have people across several locations
- Literacy: we recommend at least Level 1 literacy and numeracy
Cost explained
This course is quoted for your team. Tell us your postcode, group size and preferred dates, and we'll confirm the price within 48 hours. It's one price for the group, up to 12 staff — not per person — and it covers your trainer, their travel and the course materials.
More than 12 staff? We'll run another session at the same rate.
Several sites? Tell us when you enquire and we'll arrange them together.
Frequently asked questions
Is RCA still used, given PSIRF?
NHS-funded services in England now use PSIRF learning responses rather than traditional root cause analysis. Many independent and social care providers still use RCA, and the core skills — gathering facts, building a timeline and looking at systems rather than individuals — carry across.
Is this PSIRF training?
No. It teaches root cause analysis. If your service follows PSIRF, tell us when you enquire so we can confirm the course fits what you need.
Which option should we book?
Tell us who's attending and what they need to do, and we'll recommend one when we quote. The two-day course includes a full investigation of a case study.
Can we use one of our own incidents?
Yes, anonymised. Send it in advance and the trainer will build the case study around it.
Does it cover the duty of candour?
Yes: involving the people affected, and being open with them when things go wrong.
Can it be done online?
Yes, live with a trainer, for up to 12 staff — not a recorded module.
How quickly can you come?
We confirm within 48 hours, and we recommend booking at least four weeks in advance to secure your preferred date — live online offers the best availability of dates. If you need something sooner, just ask.
Prefer to speak? Call 0207 112 8412