Emotional intelligence training for your team, on-site or live online
Full day · Up to 12 staff · Self-awareness, empathy and working relationships · Quoted for your team
Emotional intelligence training helps managers and staff understand and manage their own emotions, read other people more accurately, and use that to communicate, lead and handle tension better. Over a full day, staff work on self-awareness, managing their reactions, empathy and working relationships, and leave with a personal action plan. It suits any workplace, including health and care teams under pressure. On-site or live online, for up to 12 staff. Quoted for your team.
- Self-awareness and managing your own reactions
- Empathy and reading others more accurately
- Better conversations under pressure
- One price for the group, up to 12 staff — not per person
- Certificates emailed the next day
Tell us where you are and we’ll come back with dates and a price.
Not a booking. We'll send full details and answer any questions.
Prefer to speak? Call 0207 112 8412
Good delivery of content, good knowledge of the trainee.
Trusted by health, workplace and care teams across the UK
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Compliance and certification
Staff receive a Kasorb certificate of completion for your training file, with no expiry date. It isn't a regulated qualification.
4 reasons teams choose Kasorb for Emotional Intelligence Training
One price for the whole team
One price for the whole group of up to 12, not per person — quoted for your team, with certificates included.
Training at your workplace
No travel planning, no separate venue booking and less disruption for your team on the day.
Linked to real work
Staff apply each idea to situations from their own job, and leave with a personal action plan.
Compliance handled properly
Attendance, certification and compliance paperwork are included after the course.
What UK organisations trust Kasorb for
177+
UK Trainers
300,000+
People Trained
438
Reviews rated 5/5 on Google & Feefo
Top 20
Global H&S Training Company
Course specification
How it works
- Enquire with your postcode, group size and preferred dates. We'll come back with a price within 48 hours. We recommend booking at least four weeks in advance to secure your preferred date — live online offers the best availability of dates. If you need something sooner, just ask.
- Confirm your date, and whether you'd like the session on-site or live online.
- Your trainer calls beforehand to confirm logistics and understand your team and setting.
- A full day (09:30–16:30), discussion-based, with practical exercises and time to build each person's action plan.
- Certificates are emailed the next day.
What the course covers
- What emotional intelligence is, and why it matters at work
- Self-awareness: noticing your own emotions and what triggers them
- Managing your own emotions, especially under pressure
- Empathy: understanding how others feel and see things
- Social skills and working relationships
- Emotional intelligence in leadership
- Your personal action plan
By the end, your staff will be able to:
- recognise their own emotional triggers and how they affect their behaviour
- respond rather than react in pressured situations
- use empathy to improve conversations with colleagues, customers and the people they support
Who needs this training
Managers, team leaders and anyone who works closely with others, for example:
- New and experienced managers, and staff moving into a leadership role
- Team leaders and supervisors
- Staff in pressured, people-facing roles — in care, health, reception and customer-facing teams
- Teams that want to improve how they work together
We recommend at least Level 1 literacy and numeracy.
What the law says
There's no legal requirement for emotional intelligence training. It's a development course that supports communication, teamwork and leadership. In health and care services in England, CQC's Regulation 18 (staffing) expects staff to receive the training and professional development they need for their role, and a course like this can form part of that.
It isn't a regulated qualification.
How we assess learning
The trainer reviews learning throughout the day through practice, questions and discussion. Each person applies the tools to a real situation from their own work and agrees an action plan with the trainer.
Your trainer
Your trainer has used these skills for real, and runs the day as a discussion, not a lecture — so staff can talk through real situations from their own work.
Logistics
- Room: horseshoe or classroom seating — what matters is clear floor space for the group exercises
- You provide: a room for up to 12, with a screen or blank wall for slides
- The trainer brings: the course materials and all general training equipment
- Group size: up to 12, face to face or live online
- Timing: 09:30–16:30; staff arrive 15 minutes early
- Access: the trainer needs the room 45 minutes before the start
- Anywhere in the UK, or live online
- Live online: a quiet space and a device with camera and audio for each person joining — ideally one device each, and never more than two people per device
- More dates online: live online often has more dates available, so it's worth asking if you need training sooner or have people across several locations
- Literacy: we recommend at least Level 1 literacy and numeracy
Cost explained
This course is quoted for your team. Tell us your postcode, group size and preferred dates, and we'll confirm the price within 48 hours. It's one price for the group, up to 12 staff — not per person — and it covers your trainer, their travel and the course materials.
More than 12 staff? We'll run another session at the same rate.
Several sites? Tell us when you enquire and we'll arrange them together.
Frequently asked questions
Can emotional intelligence be learned?
The course treats it as a set of skills: noticing your own reactions, managing them, and reading and responding to other people. Skills improve with practice, which is why everyone leaves with a personal action plan.
Is it only for managers?
No. It suits anyone who works closely with others, especially in pressured, people-facing roles. Managers also look at emotional intelligence in leadership.
Is it suitable for health and care teams?
Yes. Trainers use examples from your setting — for example, staying calm with a distressed relative, or giving difficult feedback to a colleague.
How is this different from stress management training?
Stress awareness and management is about recognising and reducing work-related stress. Emotional intelligence is broader: understanding and managing emotions — your own and other people's — to communicate and work together better. The two work well together.
Can it be done online?
Yes, live with a trainer, for up to 12 staff. It's discussion-based, so it works well online. Each person needs a quiet space and a device with camera and audio.
What do we need to provide, and is there anything else to pay?
A room for up to 12 with a screen or blank wall for slides — or, for live online, a device with camera and audio for each person joining. There's nothing else to pay: the price covers your trainer, their travel and the course materials.
How quickly can you come?
We'll come back with a price within 48 hours, and we recommend booking at least four weeks in advance to secure your preferred date — live online offers the best availability of dates. If you need something sooner, just ask.
Prefer to speak? Call 0207 112 8412